Privacy Policy
1. Introduction
At Augmented, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including live chatting with piano teachers.
2. Information We Collect
We collect the following types of information:
Personal Information: When you subscribe to our services, we collect personal information such as your name, email address, and payment details.
Communication Content: We collect and store the content of your communications with our piano teachers, including text messages, videos, images, and other media shared during your sessions.
Usage Data: We collect information about your interactions with our services, including your usage patterns, preferences, and any feedback you provide.
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Provision: To provide and maintain our live chatting services between piano teachers and learners.
Product Improvement: To analyze and improve our services, we may review the content of communications for research and development purposes.
Customer Support: To respond to your inquiries and provide customer support.
Billing and Account Management: To process payments and manage your subscription.
4. Data Protection and Security
We implement a variety of security measures to ensure the safety of your personal information:
Encryption: We use encryption to protect sensitive data transmitted online.
Access Controls: We restrict access to personal information to authorized employees only.
Data Storage: We store your data on secure servers and use industry-standard practices to protect against unauthorized access.
5. Privacy of Communications
Confidentiality: All means of communication between customers and piano teachers, including the content of messages, videos, and images, are treated with the utmost confidentiality.
Internal Use Only: The content of your communications is accessible within the company solely for the purposes of product improvement and research. We do not share this content with any third parties outside of Augmented.
6. Sharing of Information
We do not share your personal information or the content of your communications with third parties, except in the following circumstances:
Legal Requirements: If required by law, we may disclose your information in response to a legal request, such as a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You can request access to your personal information and request corrections if there are any inaccuracies.
Deletion: You can request the deletion of your personal information. However, this may affect your ability to use our services.
Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails.
8. Retention of Information
We retain your personal information and communication content for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When we no longer need your information, we will securely delete or anonymize it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes through appropriate means. Your continued use of our services after the changes take effect constitutes your acceptance of the new terms.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
11. Acceptance of Privacy Policy
By using Augmented’s services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you must not use our services.